How To Place A Custom Order
Wicked Grips Custom Grip order terms
Hello! We are excited to work on a true custom project for you, but we have found that its easier for everyone if we explain the process in detail… and what we need from you, the customer, up front so the project can run smoothly. Please email us with your custom order questions. We do not discuss custom orders over the phone, thank you!
For a full custom “one off” set of grips, we must charge a fee over the cost of our normal grip price. This fee consists of an art fee. This fee covers the cost of taking your ideas, photos, jpegs, etc.. and turning it into and art piece that flows with your particular grip / gun. Each art file is composed of many elements, which are in turn used to create new special files which we use to anodize the art into the aluminum.
The initial fee for custom projects is $45 over the normal cost of the grips. This covers all costs to take your ideas and samples, and create the files need to make your grip, including a one time revision if needed. To begin your project, we require payment. To make payment, we can take your information over the phone M-F 9am-4pm Eastern at 810-412-4037.
If the customer does not want to send samples, and would rather our staff create art, we are happy to help, but would need to quote each project individually based on the time needed for graphics. Extra graphics above the basic cost run at $35 per hour.
We ask that customers be as specific as possible. Don’t worry, our artists will work with you to create your art, but the more you can give us up front in color, style, photos, jpegs, etc.. to describe your idea, the closer we can come to making it right the first time. Once your proof is made, we will email it to you for approval before the set is made.
We will make a free revision to your proof if you would like to make small changes to your idea. These would include adjusting hue or color, adding in more or less detail, changing size of the font, basic layout of the fonts or art elements (making a medallion bigger.. smaller.. more or less 3D… etc.). If the customer completely changes their idea and decides to go in a new direction, with different art ideas, we are happy to help but that would incur more art fees due before delivery, and can be quoted and discussed with the customer at the time the changes are asked for.
If you would like art created from scratch.. new fonts created.. new logos created for your business or organization, etc, we can certainly do that in house for you. Just let us know at the time of order, and we can quote you for that higher level of service.
Lead times are estimated. We strive to give you a reliable estimate, but there are too many variables involved to be exact. Placing a custom order for a single set of grips requires patience. There are many steps involved in creating something of this level of quality, and we really appreciate if customers give us the time we need to create your custom project. We are happy to give updates, so feel free to contact us, but the honest answer throughout the process is that its going to take the estimated lead time. Currently, the estimated lead time in 8-10+ weeks from ordering to receiving the grips in the mail.
Thanks for taking the time to familiarize yourself with our policy.
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